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TECH SUPPORT AND FAQ's

Below is a list of frequently asked questions about online learning.  If you don’t see your question listed below, please contact Distance Learning.


If you have any questions or need assistance with your online course, please contact the Distance Learning Center. The DLC is open Monday-Friday from 8:30 am - 5:30 pm.

Office: Distance Learning Center, Main 341 and 342

Email: distancelearning@alamancecc.edu

Phone: 336-506-4114 and 336-506-4115 or 1-866-374-8142 (available 24 hours)

Online Tutorials and Support (opens in new window)

For Information Services issues (email, browser issues, or software), call 336-290-0555 and choose option 2 between the hours of 8:00 am – 5:00 pm for the Support Desk.

Interested in taking online courses? Complete the Online Course Readiness Assessment to test your knowledge about online instruction. The assessment will provide feedback and suggestions based on your answers.

Your ACCess account provides access to your ACC email, Self-Service, and Moodle.  Passwords can be reset online and expire every 90 days.  To reset your password, please visit the password portal page.

Setup and Reset your ACCess Account Password

The ACC Moodle site is located at https://alamancecc.mrooms.net.

From these pages click the User Login button. Each student has a unique User ID and Password with which to access his/her Moodle courses. See question/answer below.

Usually it consists of your first initial, middle initial, last name, and last 3 digits of your student ID number. For example: If John Melvin Doe’s student ID is 0123456, then his Moodle user name would be jmdoe456.

Always be sure to use lowercase letters when typing your username into Moodle. *Please note, your username and password is the same for Moodle and WebAdvisor.  Your ACCess email address will begin with your username and end with @access.alamancecc.edu

Alamance Community College has determined that the most consistent browser to use with Moodle at this time is Google Chrome. You can download Google Chrome for free or visit: https://www.google.com/chrome/browser/desktop/index.html .

You should e-mail your instructor (or the department head) and tell them you have registered for their course. You can access the instructor or department head e-mail address the Employee Directory.

  1. You should set up your ACCess account when you receive your account information. Your instructor will use your ACC email to communicate with you throughout your studies. It will also allow you to use  and ACCess Apps email, docs, and calendar.
    To do this please go to the Password Reset Page and fill out and submit the form. Remember your password.
  2. You may then login into Self Service and your ACC email.  Online registration, grades, transcripts, and financial aid information is available through Self Service.
  3. Log into Moodle on the first day of class and complete the first day activities.  Your instructor will provide information on how to get started in your online course. Log into Moodle here: https://alamancecc.mrooms.net.

Questions? Contact Us.

Jennifer Jones
Distance Learning Director
jljones497@alamancecc.edu
336-506-4115

Distance Learning Office
Main Building, Room 341 and 342
distancelearning@alamancecc.edu