Students who are eligible will receive their financial aid refund by paper check via the mail, to the address they have on file, or via direct deposit to the bank account they have entered via Self-Service. To check if you are eligible, please access your Financial Aid portal through Self-Service or contact a Financial Aid Associate.

See Pell Distribution Dates on the Financial Aid webpage.

The Cashier and Student Accounts Office will review student accounts with an outstanding credit in a timely manner and determine whether or not the student is eligible to receive that credit as a refund. Students having received Financial Aid will also have a Financial Aid Team Member review their account prior to any refunds potentially being issued.

Students who have a credit on their account due to a Sponsorship will have their account adjusted and any potential overpayment from the Sponsor will be refunded back to the Sponsor.

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If it is prior to the refund date, contact the Business Office to see if you still have time to update your banking information in Self-Service.

If it is past the refund date, contact the company you bank with, and then contact the Business Office. Our staff will be happy to look into and assist you with this issue to the best of our ability. Once you have contacted the Business Office, you can go into Self-Service and update your banking information to the correct information. If you are unsure how to locate your account and routing numbers, please reach out to your banking institution and they can provide that information to you. If and when the funds are returned to Alamance Community College, the cashiers will reach out via the phone number on file with the school to verify that you can pick-up a check at the Cashier’s office, located in the S Building.

Please note that Alamance Community College is not responsible for funds that are not received due to incorrect banking information entered by the student via their Self-Service account.

Students must wait a period of 13 days before claiming a check is lost in the mail. If you realize that you have not updated your mailing address prior to this 13 day period is over, please do NOT wait to update your address.

Once the 13 day period has passed, students may come in-person to the Cashier’s Office located in the S Building to fill out an affidavit form for a lost check. Students must have a valid form of ID with them in order to complete this form.

If a student has not updated their address prior to coming to the Cashier’s Office, they will be directed to correct their address with the school PRIOR to filling out any paperwork for the lost check.