Tech Support and FAQs
Below is a list of frequently asked questions about online learning. If you don’t see your question listed below, please contact the Distance Learning Center at: 336-290-0555 or email@example.com.
How do I get technical support for my online courses?
If you have any questions or need assistance with your online course, please contact the Distance Learning Center. The DLC is open Monday-Friday from 8:30 am - 5:30 pm.
Office: Distance Learning Center, A-318
Phone: 336-290-0555, choose option 1 or 1-866-374-8142 (available 24 hours)
Online Tutorials and Support (opens in new window)
For Information Services issues (email, browser issues, or software), call 336-290-0555 and choose option 2 between the hours of 8:00 am – 5:00 pm for the Support Desk.
What does it take to be a successful online student?
Interested in taking online courses? Complete the Online Course Readiness Assessment to test your knowledge about online instruction. The assessment will provide feedback and suggestions based on your answers.
How do I setup or reset my ACCess account?
Your ACCess account provides access to your ACC email, Self-Service, and Moodle. Passwords can be reset online and expire every 90 days. To reset your password, please visit the password portal page.
How do I log into my Moodle course?
The ACC Moodle site is located at https://alamancecc.mrooms.net.
From these pages click the User Login button. Each student has a unique User ID and Password with which to access his/her Moodle courses. See question/answer below.
What is my Moodle username?
Usually it consists of your first initial, middle initial, last name, and last 3 digits of your student ID number. For example: If John Melvin Doe’s student ID is 0123456, then his Moodle user name would be jmdoe456.
Always be sure to use lowercase letters when typing your username into Moodle. *Please note, your username and password is the same for Moodle and WebAdvisor. Your ACCess email address will begin with your username and end with @access.alamancecc.edu
What web browser(s) may I use and how should they be configured?
Alamance Community College has determined that the most consistent browser to use with Moodle at this time is Google Chrome. You can download Google Chrome for free or visit: https://www.google.com/chrome/browser/desktop/index.html .
What should I do before the semester starts?
You should e-mail your instructor (or the department head) and tell them you have registered for their course. You can access the instructor or department head e-mail address at https://www.alamancecc.edu/staff-directory
What should I do the first day of class?
- You should set up your ACCess account. This is the account that your instructor will use to communicate with you throughout your studies. It will also allow you to use Webadvisor and ACCess Apps email, docs, and calendar.
To do this please go to Guardian and fill out and submit the form. Remember your password.
You may then log in to your MyACCess personal account.
Email, Docs, and Calendar functions are available through your ACCess account (in Gmail).
Online registration, grades, transcripts, and financial aid information is available through WebAdvisor.
- You should log into Moodle here: https://alamancecc.mrooms.net.