Healthcare Management Technology, Medical Office and Office Administration



ADMINISTRATIVE SPECIALIST   UNC Rex Healthcare – Hillsborough, NC  Part-time

Education  Bachelor’s Degree, High School Diploma or GED,Associate’s Degree

Skills  Epic,  Clerical Experience

This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies) 

Location: HBO Hospital Campus 

Scheduled Work Hours: Friday & Saturday, 11:00pm – 7:30am, Part-time, Every Other Weekend, 16-Hours Per Pay Period 

This Position will work in a Level 1 Trauma Center Emergency Department conducting Patient Access functions. 

The responsibilities include:
Conduct interviews with patients and/or family members in the department and/or at bedside gathering demographic and insurance information.

  • Assure the completeness and accuracy of required registration documents including voluntary/involuntary admissions for each patient medical record.
  • Scan supporting documentation of demographic and insurance information.
  • Obtain patient or patient representative on all required forms (General Consent for Treatment, Important Message for Medicare/Tricare).
  • Perform on-line verification of insurance eligibility at time of registration when real-time eligibility is unavailable and accurately enters insurance plan data on patient accounts for maximum reimbursement.
  • Work collective work queues to remove billing errors for claims submission.

Collect point-of-service payments (cash, credit card, check) for ED co-pays, deductibles, coinsurances, pre-payments and balance collections at the end of every shift, prepare a daily deposit, and report any discrepancies.

Work as part of an interdisciplinary care team, establish, educate and maintain an effective working relationship with physicians, administrators, co-workers and staff.

Comply with all UNCHCS corporate policies, HIPAA regulatory guidelines and departmental policies regarding the privacy and confidentiality of patient and personnel information.

Hospital & Emergency Department Registration Experience, EPIC Admission, Discharge, Transfer (ADT) experience is preferred but not required. 


High School diploma or GED. 

Five (5) years of clerical experience. 

If Bachelor’s degree, one (1) year of clerical experience of increasing variety and/or complexity. 

If Associate’s degree, three (3) years of clerical experience of increasing variety and/or complexity. 

Primary Location: Hillsborough, North Carolina, United States 


Shift: Night Job


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