Frequently Asked Questions

  1. Do the Cashier and Student Accounts Office provide any banking services to students?
  2. How do I receive my financial aid award money?
  3. What can I do if my financial aid award is not enough to cover all of my tuition/fees?
  4. If I graduate or leave ACC for any reason, and owe a balance, what happens?
  5. Does the college offer tuition payment plan options?

1. Do the Cashier and Student Accounts Office provide any banking services to students?

The Cashier and Student Accounts Office do not provide personal banking services to students. However, all checks are written on Wells Fargo Bank and students are encouraged to take their refund checks to Wells Fargo.

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2. How do I receive my financial aid award money?

The Cashier and Student Accounts Office will credit financial aid directly to the student’s account to pay tuition and fees, books, and supplies. Any overpayment owed to a student as a result of the financial aid being credited directly to the student’s account will be refunded. The refund will be disbursed to the student by check which will be mailed to the student’s current mailing address on file.

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3. What can I do if my financial aid award is not enough to cover all of my tuition and fees, books, and supplies?

Contact the Cashier and Student Accounts Office to pay the remaining balance before the payment deadline to secure your class seat.

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4. If I am a currently enrolled student and owe a balance, what happens?

Currently enrolled students, who owe a balance of any type, will not be allowed to register for future classes, receive official transcripts, or grades until the debt is paid in full. Over a 90-day period, the Cashier and Student Accounts Office mails two (2) debt collection notification letters to students who owe a balance. This process allows students ample time to pay the balance or make satisfactory payment arrangements before being placed with a collection agency and the North Carolina Department of Revenue.

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5. If I graduate or leave ACC for any reason, and owe a balance, what happens?

Students, who owe a balance of any type, will not be awarded any certificates, diplomas, or degrees. They will not have access to official transcripts or grades. Over a 90-day period, the Cashier and Student Accounts Office mails two (2) debt collection notification letters to students who owe a balance. This process allows students ample time to pay the balance or make satisfactory payment arrangements before being placed with a collection agency and the North Carolina Department of Revenue.

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6. Does the college offer tuition payment plan options?

The college does offer tuition payment plans. Details available on your WebAdvisor account.

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For additional questions and answers, CLICK HERE.