Reference / Research Assistance for On Campus and Distance Education Students

1. HOW CAN I GET A LIBRARY CARD?

Contact the LRC by phone, e-mail, FAX, or postal mail or come by in person and ask for a registration form. If you choose not to come in person, mail the completed registration form back to us along with a copy of a picture ID with current address on it or a copy of your enrollment form. We will keep it on file in the LRC and use it to check out information when you request it. Our phone number is 336-506-4116. Our e-mail address is lrc@alamancecc.edu and our FAX number is 336-578-5561.

2. HOW CAN I GET BOOKS OR A/V MATERIAL?

Let us know, by e-mail, FAX, phone, or in person what material you need. Indicate title, author or subject and any other information you might have about the item you are requesting. We will check our catalog for the material and mail it to you. If we do not have the item, we will ask you if you would like us to get it on interlibrary loan (ILL). This takes a little longer - usually one to three weeks. The LRC catalog is not currently available on the ACC WEB Page so you will need to let us know what you are looking for.

3. WHAT LIBRARY SERVICES ARE AVAILABLE ON THE LEARNING RESOURCES WEB PAGE?

NC LIVE is available, by password access, through the LRC. NC LIVE stands for North Carolina Libraries for Virtual Education and provides user access to over 50 commercial databases. These databases cover a wide variety of subjects and provide indexing and full-text of thousands of journal and magazine articles. You can now use NC LIVE off-campus. This service that began in the fall of 1999, is called NC LIVE@home.

SIRS the Social Issues Resources Series is a database contain journal, magazine and newspaper articles on social issues. This database is also available at home using a password.

4. HOW DO I GET A PASSWORD FOR NC LIVE@home?

Passwords can be requested through the Learning Resources Center in person, by phone, FAX, e-mail, or postal mail (see #1). Each applicant must complete an NC LIVE registration form and be verified as ACC faculty, staff, or student before the password will be issued (Verification is required as part of the contract negotiated with the database vendors). Since a signature is required on the form, please mail, FAX, or hand deliver completed application. After verification, the LRC will issue you the password, instructions on how to log on to NC LIVE, and general information about NC LIVE@home.

If you have a valid LRC user card you will not need to fill out a form, just present current ID and proof of enrollment. SIRS passwords may be obtained at the LRC, over the phone, by fax, by e-mail or postal mail. Please contact the LRC for more information.

5. HOW DO I GET REFERENCE SERVICE FROM HOME?

The LRC staff will be happy to answer your reference questions or assist you with your research. Call or e-mail your questions to us and we will contact you with answers or suggestions to help you complete your research. If we need clarification, we will get back in touch with you by phone or e-mail--which ever you prefer. If you need copies of reference or reserve material that cannot be checked out of the LRC, you will be charged $.05 per page for copies.

6. WHEN ARE YOU OPEN?

The LRC is open Monday through Thursday from 7:45 a.m. to 9:30 p.m. On Friday, we are open from 7:45 a.m. to 4:00 p.m. during fall and spring semesters. Also, during fall and spring we are open on Saturday from 8:00 a.m to 12 noon. If you call when we are closed, please leave a voice mail message and we will respond the next day that we are open. You can e-mail us any time and we will try to respond within 24 hours of the next day we are open.

7. WHAT HELP CAN YOU PROVIDE IF I HAVE VISION PROBLEMS OR OTHER SPECIAL NEEDS?

We can provide assistance in a variety of ways, but special needs students should first contact the special needs counselor in the Student Development office.

How to Request Assistance

You are invited to contact the LRC for assistance with reference and research questions. Reference questions may be e-mailed, faxed, or phoned into the LRC (library).

Please use only the fax/voice phone numbers and e-mail address listed below.

If you do not receive a reply within 24 hours,

please contact the LRC to confirm that we received your reference question.

Telephone:

Phone 335-506-4116

Fax 336-578-5561

E-mail:

lrc@alamancecc.edu

Mailing Address:

Learning Resources Center

Alamance Community Center

P.O. Box 8000

Graham, NC 27253-8000