Community College
|
| Home |
|
| Distance Education |
|
 Back Up |
|
Site Search
ACC News Feeds
|
ACC Distance Learning Technical Support
(For students and instructors)
Telephone: 866-374-8142
distancelearning@alamancecc.edu
Distance Learning: 336-506-4243
Reset: ACCess Password
SAM
Help Desk: Live Chat
Email: tech.support@course.com
Telephone:1-800-354-9706,
(choose options 5, then 3)
myMATHlab.com/Course Compass
Help Desk: Live Chat
Telephone: 800-677-6337
Distance Learning FAQ’s
How do I log into my Moodle course?
The ACC Moodle site is located atFrom these pages click the User Login button. Each student has a unique User ID and Password with which to access his/her Moodle courses. See question/answer below.
Back to topWhat is my Moodle username?
Usually it consists of your first initial, middle initial, last name, and last 3 digits of your student ID number. For example: If John Melvin Doe’s student ID is 0123456, then his Moodle user name would be jmdoe456. If your username is not working, verify you are using your correct username by checking it here, http://www.alamancecc.edu/login/wmun/. Always be sure to use lowercase letters when typing your username into Moodle. *Please note, your username and password is the same for Moodle, Access Email and WebAdvisor.
What are the characteristics of a successful distance learning student?
| * | Has a computer at home and a reliable Internet connection |
| * | Knows how to work independently and keeps up with assignments |
| * | Has the necessary skills such as a college reading level |
| * | Has completed any necessary prerequisites for the course |
| * | Participates in orientation when applicable |
| * | Begins course activities within the first week of the course |
| * | Sets aside an adequate amount of time on a routine basis for study |
| * | Contacts the instructor promptly with questions about any aspect of the course |
| * | Has the required computer hardware and necessary software |
| * | Knows basic word processing |
| * | Familiar with sending and receiving e-mail |
| * | Take the self-assessment |
What web browser(s) may I use and how should they be configured?
Alamance Community College has determined that the most consistent browser to use with Moodle at this time is Mozilla Firefox. It is available as a free download at
What should I do before the semester starts?
You should e-mail your instructor (or the department head) and tell them you have registered for their course. You can access the instructor or department head e-mail address here
Back to topWhat should I do the first day of class?
1. You should set up your ACCess account. This is the account that your instructor will use to communicate with you throughout your studies. It will also allow you to use Webadvisor and ACCess Apps email, docs, and calendar.
To do this please go here, fill out and submit the form. Remember your password.
You may then log in to your MyACCess personal account.
Email, Docs, and Calendar functions are available through ACCess Apps.
Online registration, grades, transcripts, and financial aid information is available through WebAdvisor.
2. You should log in to Moodle, which you may do here
Back to topDoes my online course require additional software or hardware?
| Accounting: | Microsoft Office including Excel and PowerPoint |
| Chemistry: | Adobe Acrobat Reader |
| English: | Word Processing software and ability to save files in rich text |
| Mathematics: | MAT 115 – On-campus testing requirements |
| MAT 060, 070, 080, MAT 151 – Administrative rights to install My Math Lab plug-ins on the computer. Need speakers on computer. | |
| Office Systems: | OST 131 – PC with Pentium II or higher; Microsoft Windows 95/98/NT/ME/2000 or XP; 32 MB RAM for Windows NT, ME and 2000 or 128 MB RAM for Windows XP; 210 MB of free space on hard drive; MS Word 2000 or higher. |
| OST 136 – CD Rom and MS Word 2003 | |
| OST 141 – Sound recording capacity on computer | |
| Psychology and Sociology: | Writing intensive, and you need PowerPoint (or reader) and the ability to save files in rich text. |
| Computer Information Systems: | CIS 110 -- Shelly/Cashman Microsoft Office 2010 – Introductory, by Shelly, Vermaat, 1st edition, from Course Technology, also bundled with the student training and assessment web access license |
| In addition, ONLINE students need regular access to a reliable Internet connection, Microsoft Office 2010 software (with Microsoft Access), and a computer workstation with the minimum requirements as listed on the following site: |
I don't see my question listed here.
There is a more complete FAQ, Knowledge Base, and Help system located at our 24/7 Helpdesk.
Back to top |
