WHERE DO I FIND THE ANSWER?

REGISTRATION INFORMATION

1. HOW WILL I KNOW WHAT COURSES TO TAKE FOR MY MAJOR?
   Each student is assigned an advisor when enrolling. Students are expected to provide placement test results or transfer credit information to their advisor. The advisor will work with you each semester in planning out which courses to take to keep you on target for graduation. Ask your advisor for the semester-by-semester course plan for your curriculum.

2. WHEN CAN I REGISTER FOR CLASSES?
   An early scheduling period is announced for each semester. During this time current students can contact their advisor and use TRACC (the college's automated telephone registration system) for scheduling. Early scheduling allows students to get the classes at times that they want and avoid long lines and closed out classes at registration.

3. HOW DO I CHANGE MY SCHEDULE?
   If you need to change a course schedule after you have paid your fees, do one of the following:
   • Students using TRACC to schedule may follow the drop-add procedures outlined on the TRACC worksheet.

   • After Registration there is a late registration period during which students may drop or add courses.

   • After the late registration period, students should contact the Student Records office for procedures

4. HOW DO I CONTACT MY ADVISOR?
   During the first semester you're enrolled you will be sent information on how to contact your advisor. If you're unsure of your advisor's name, you may contact the Student Records office for this information. Advisors post their office hours on their doors. Advisor e-mails, addresses, and phone numbers are available on the college Web page.

5. CAN I REGISTER BY TELEPHONE?
   TRACC is the college's automated registration system. It is available for current students or non-degree students each semester for early scheduling. You will be sent information on when to register with TRACC. TRACC worksheets, which give step-by-step instructions, are available in your advisor's office and are printed in the class schedule.

6. HOW MUCH WILL I BE CHARGED FOR TUITION?
   Tuition charges are set by the state legislature. You are charged by the credit hour. Check the class schedule for current charges.

7. CAN I GET A REFUND?
   Refund policies are set by the state legislature. Students may receive a refund of 100% of their tuition payment before the first day of the semester and 75% of their tuition until the 10% point of the term. Details of the refund policy are printed in the class schedule and college catalog, or you may receive a printed copy of the policy in the Student Records office.

ACADEMIC INFORMATION

1. WHAT IS THE COLLEGE'S ATTENDANCE POLICY?
   ACC keeps attendance records and expects students to attend the classes in which they are enrolled. A student can be dismissed from class for absences. In some cases, a student's grade can be affected by absences. Check the ACC Student Handbook for general policies and the instructor's syllabus for each of your classes for specific expectations.

2. WHAT DO I DO IF I CAN NO LONGER ATTEND A CLASS?
   Students should formally drop a class by filling out a drop-add form obtained in the Student Records office. Failure to fill out a drop-add form could result in a failing grade in the class you are no longer attending. The ACC Student Handbook details drop-add procedures.

3. HOW DO I CONTACT MY INSTRUCTOR?
   Instructors place their office hours in their class syllabus. Often they will give additional information about how they may be contacted by students. If you are having difficulty contacting your instructor outside of class, contact the Student Development office for procedures to follow.

4. WHAT IS A GPA?
   Your GPA is your Grade Point Average. It is figured each semester on the basis of hours completed and grades earned. It is also accumulative from semester to semester. It affects your academic standing as to honors recognition or probation. The ACC Student Handbook outlines the grading system and scholastic standing of the college. If you have questions concerning your GPA, contact a counselor in the Student Development office.

5. CAN I BE PLACED ON ACADEMIC PROBATION?
   Yes. The hours you have attempted and the GPA that you have accumulated determine this probation. It is noted on your permanent college transcript. If a student is on probation, a counselor in the Student Development office will contact him/her for a conference. Details on academic probation can be found in the ACC Student Handbook.

6. WILL I BE RECOGNIZED FOR ACADEMIC ACHIEVEMENT?
   Yes. The college has three scholastic recognitions: President's List, Dean's List, and Part-Time Honors. These are awarded on a semester basis and determined by hours earned and GPA. The award is noted on your permanent college transcript. Details on scholastic honors can be found in the ACC Student Handbook.

7. HOW CAN I CHANGE MY MAJOR OR DIRECTORY INFORMATION?
   • "Change of Curriculum" forms must be filled out to change from one major to another. Once your major has been changed, you will be assigned a new advisor.

   • "Change of Student Information" forms must be completed to change directory information.
   All forms are located in Student Development and Student Records.

8. WHERE CAN I PURCHASE MY BOOKS?
   A college bookstore is located on campus. Bookstore hours are published each semester in the class schedule. Arrangements can be made for purchasing your books through the mail. Contact the bookstore for information.

9. HOW DO I RECEIVE TRANSFER CREDIT FROM ANOTHER COLLEGE OR UNIVERSITY?
   Official college transcripts must be sent to the ACC Admissions office from each postsecondary school attended. Once they are received, they are forwarded to appropriate department heads who award transfer credit based on the requirements in their curriculum. Students are notified by mail of the transfer credit they have received. Questions should be directed to the department head completing the evaluation.

COUNSELING SERVICES (STUDENT DEVELOPMENT OFFICE)

1. ACADEMIC
   Students placed on academic probation are invited to discuss strategies to improve their academic performance. A variety of help services are available to students needing assistance outside of the classroom.

2. CAREER
   Students unsure of career plans can find help through various career inventories or counseling sessions. Information on appropriate academic majors for specific career paths is also available.

3. JOB PLACEMENT
   Students needing part-time employment while enrolled at ACC can use the college's job bank. Assistance in writing resumes and practicing interviewing techniques is also available. The college will actively help students find full-time employment after graduation.

4. PERSONAL
   Nationally certified counselors are available on staff. Students experiencing problems associated with personal issues can make an appointment with a counselor to discuss their difficulties and get direction on the help that they need.

5. SPECIAL NEEDS
   A special needs counselor is available in the Student Development office to assist students with their requests. Students requesting accommodations must provide documentation supporting their request.

COLLEGE POLICIES

The ACC Student Handbook has detailed information on college policies such as: release of student information, student messages, smoking, sexual harassment, acceptable computer usage, loitering, drug-free environment, reporting criminal activity, and student's rights and responsibilities. Familiarize yourself with these policies.

CAMPUS SECURITY

The campus has 24-hour security officers on duty. In an emergency, ask any college faculty or staff member for assistance or contact the college's main information desk and they will call security.

TRANSFER INFORMATION

A transfer counselor is available in the Student Development office for questions regarding transfers to other colleges or universities. Students planning on transferring from ACC to continue their education should contact that college or university early in their coursework to obtain information on course requirements.

GRADUATION INFORMATION

ACC grants certificates, diplomas, and associate degrees. Students should work closely with their advisor who will help them monitor their progress towards graduation. At the beginning of the semester when you will finish your graduation requirements, you must apply for graduation. Your advisor has graduation applications or you may fill out an application in the Student Records office.

CONTACT INFORMATION

Distance Learning Coordinator Don Miller

Blackboard Technical Support David Paschal

Financial Aid/VA Liz Solazzo

Disability Access Services Monica Isbell

Director of Enrollment Management Beth Brehler

Job Placement Steven Reinhartsen

Learning Resources Center Sheila Street

Academic Skills Lab Bill Fonville